Delivery Information

Delivery Information

1. Dispatch and Delivery Timeframes

1.1. Awaketoshop is dedicated to providing efficient and reliable deliveries to customers across all provinces in South Africa.

1.2. Orders placed on Awaketoshop will be dispatched within 1-3 business days of order confirmation, excluding weekends and public holidays.

1.3. Delivery timeframes may vary based on the destination and the selected courier service. Customers can expect deliveries to be completed within a range of 3 to 21 working days from the date of order confirmation.

1.4. Awaketoshop will provide customers with an estimated delivery date during the checkout process, considering the delivery address and the chosen courier service.

2. Dispatch and Tracking

2.1. Once an order has been dispatched, customers will receive a shipping confirmation email from Awaketoshop. This email will contain a tracking number and a link to track the real-time status of the delivery.

2.2. Customers can use the provided tracking information to monitor the progress of their delivery through the selected courier company's online tracking system.

3. Delivery Charges

3.1. Delivery charges are calculated based on the delivery address and the weight of the items in the order. The applicable charges will be clearly displayed during the checkout process.

3.2. For orders with a total value of R1200 and above, delivery is free of charge. Awaketoshop may also offer free or discounted delivery promotions from time to time, and details of such promotions will be communicated on the website.

4. Delivery Address

4.1. Customers are responsible for providing accurate and complete delivery information during the checkout process. This includes the recipient's name, contact number, and delivery address.

4.2. Awaketoshop cannot be held liable for any delays or unsuccessful deliveries arising from inaccurate or incomplete delivery information provided by the customer.

5. Delivery Restrictions

5.1. Deliveries are available to physical addresses and certain designated pickup locations. P.O. Box addresses may not be accepted for certain courier services.

5.2. Awaketoshop reserves the right to restrict deliveries to remote or inaccessible areas. In such cases, customers will be notified, and alternative arrangements may be suggested.

6. Delivery Notifications

6.1. Customers will receive timely notifications via email or SMS regarding the status of their delivery. These notifications may include confirmation of dispatch, estimated delivery dates, and any potential delivery delays.

7. Failed Delivery Attempts

7.1. If a delivery attempt is unsuccessful, the courier company will typically make additional attempts. After a specified number of failed attempts, the customer may be required to arrange an alternative delivery method with the courier company.

8. Delivery Issues and Customer Support

8.1. In the event of any issues with the delivery, customers are encouraged to contact Awaketoshop's customer support promptly. Customer support contact details can be found on the website.

8.2. Awaketoshop is dedicated to working closely with the courier company to resolve any delivery-related issues and provide assistance to ensure a satisfactory resolution.

9. Delivery during Peak Seasons

9.1. During peak seasons, such as holidays or promotional events, delivery timeframes may be subject to change due to increased demand. Customers will be informed of any expected delays during these periods.

By placing an order on Awaketoshop, customers acknowledge and accept the terms and conditions outlined in this Delivery Information. Awaketoshop reserves the right to update or modify this information as necessary.